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Consumer Electronics Warranty Information

Terms & condition

• This warranty is valid only in the Philippines.

• In case PRESTIZ warranty will be loss or damaged, no duplicate will be issued.

• Sales receipt and warranty must be presented when requested for warranty service, otherwise warranty claims will not be honored. Warranty repairs and services shall be performed only at the authorized service center.

• All replaced defective products or parts that belong to PRESTIZ must be remain at the authorized service center where the repair was made.

• Claiming warranty should be directly to PRESTIZ authorized service center.

Warranty period
Product
Type
Warranty Period
TV
LED
24 months warranty for parts and services for manufacturing defect from the date of original purchase.
Audio
2.1 Home Theater Speaker Sound Bar
Air Conditioner
Split Type, Window Type
Washing Machine
Automatic, Twin Tub, Single Tub, Spin Dryer
Range
Gas Range
Stove
Gas Stove
12 months warranty for parts and services for manufacturing defect from the date of original purchase.
Accessories
Remote, Cord Connector, Adaptor, Tube, Tray Etc.
No warranty.
Specific parts
Product
Type
Warranty Period
Air Conditioner
Compressor
5 years on compressor for residential use.
3 years on compressor for commercial use.
Warranty support
Product
Support
TV
No display & sound
Vertical & horizontal line
Flickering & abnormal display
Distorted sound
Auto re-start
Hang-up logo
Audio
No LED display and no sound.
Warranty service
Product
Service Type
TV
Audio
Gas stove
Carry in
Air conditioner
Washing machine
Gas range
Home service

∗ Transportation fee may apply depends on location

∗ Service fee may apply when customer's fault found in defect

Warranty terms do not apply to the following conditions :

• Products have been repaired by unauthorized service center or technician.

• If the warranty seal is broken / tampered or shows evidence of tampering.

• Defects or damaged caused by natural disaster such as flood, lighting, accident, fire or voltage instability.

• Defects or damaged caused by failure to follow the instructions contains in the user manual such as, but not limited to:

Broken panel and board damage
TV
Dent parts and soaked in the water by any cause
Audio
Broken panel and tube
Air conditioner
Broken cabinet, top cover, water hose and knob damage
Washing machine
Broken glass cover, tube and knob damage
Gas range & stove

• If the unit is caused by animal and insects found inside the unit.

• If the unit is accidentally scratch upon opening and accidentally drop or broke during set-up, wall mounting and installation.

• Accessories such as remote, batteries, connecting cables, adapters, etc.

Return policy

Return must be within 7 days upon date of purchase. The buyer is accountable to inspect the item and report its defect/damage right away to claim the guarantee. Therefore, if the buyer didn’t check the item and file his/her complain beyond the guarantee, he/she cannot return the item.